F.A.Q.
When will my item ship?
In stock items shipping to addresses within the United States are sent by UPS or US Mail (USPS) depending on weight and usually take 7-10 business day to arrive. APO addresses have an average transit time of 10-21 days. International shipments including Canada and Mexico are made via international post (mail) and take up to 21 business days to arrive.
Orders received over the weekend and on holidays will be processed the following business day. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.
A Note To Customers Living Outside the United States
If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties that may be levied by your Customs or Government or Other Authority upon any parcel we send to you.
If you do not receive your order within the time frames above, please contact Customer Service.
Haven’t RECEIVED MY CONFIRMATION E-MAIL AFTER ORDERING.
Please check your Spam box — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, go back to the store, navigate to the “Press” page, and send us an email.
HOW DO I CONTACT CUSTOMER SERVICE?
You can contact us through our “Press” page.
IS IT SAFE TO USE MY CREDIT CARD?
Safeguarding your privacy and confidentiality is of the utmost importance to us. Our site uses Secure Sockets Layer (SSL), which encrypts your data while it is being transferred over the Internet. We also use the latest encryption technologies to protect the security of your credit card while we are processing your order.
what if i order the wrong size?
If you find that you have made an incorrect order, please notify us immediately by contacting customer service. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order. We will not be able to add items to an order once it has been submitted.
HOW DO YOU CALCULATE SHIPPING?
Shipping costs are determined by the size, weight, shipping method and delivery address of your order. You will see your actual and total shipping costs at checkout before you are asked to provide your payment information. Please note that addresses outside the United States may have additional handling fees applied to the order as well. You will also be responsible for any and all import taxes, tariffs and duties, which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.
RETURNS AND EXCHANGE
If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund if we are out of stock. If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below (and on your packing slip). On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment.
Please note: exchanges for limited edition items (such as colored vinyl, signed items, numbered editions, etc.) are subject to available inventory at the time of the receipt of the exchange. If your item is a CD or vinyl release, it must not be opened and remain sealed in its plastic wrapping to qualify for a refund or exchange. If we no longer have these limited items in stock you will be automatically given a refund.
Please include the following with your return:
· Your mailing address
· Your phone number
· Order confirmation number
· What you are returning and why
· How you would like us to handle your return or exchange
We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.
MAIL TO:
So Bastard Media
ATTN: Returns 2nd floor
1878 Bergen Street
Brooklyn, NY 11233
Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.
NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on the following items:
· Any apparel item that has obvious signs of use
· Any CDs or vinyl records that have been opened (taken out of its plastic wrap) unless it is defective
· Downloadable media or software products (except if you’ve accidentally purchased multiple downloads of the same product)
· Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
· Any product missing the serial number or UPC
· "Final Sale" items
·
BACKORDERS
In the event a product that is ordered becomes unavailable due to lack of inventory (“backordered”), you will receive a backorder notification that is automatically generated from our system. Your credit card will be authorized in the amount of the item and will appear in your bank account as a Pending transaction; however, this is not a charge. You will not be charged until your order actually ships to you (unless you have paid via Paypal, in which case you were charged in full at the time of purchase). Until the item comes back in stock, you credit card will undergo the authorization process on a weekly basis. During this process, there may be times in which it appears as though you are being double-billed; however, this is not the case and the first authorization will be automatically removed from your account within several days.
Should you wish to cancel an order containing a backordered item, please feel free to contact our customer service team to make this request.
A NOTE TO INTERNATIONAL CUSTOMERS
If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.
PROMOTIONAL CODES
Please be advised that you may only use ONE promotional code per order. Discounts cannot be combined.